FREQUENTLY ASKED QUESTIONS
Do you sell or supply equipment or softwares?
Yes we do! We deal with many IT distributors so we are able to provide you with a wide range of quality equipment at competitive prices. While of course you are free to purchase any equipment from any supplier, we prefer that you procure equipment from us rather than third parties. This enables us to ensure that you are purchasing equipment that is of good quality, fit for purpose and will work within our systems.
What kind or hardware or softwares do you sell?
We have access to a wide range of equipment and software from most major manufacturers but have standardised our clients on what we feel are the best quality products. These industry-leading products form the backbone of all of our solutions and we know that they will perform above your expectations. From Cisco, Huawei, IBM, TP-Link, Avaya, Oracle, Google, Android, IOS, etc
How long does it take to respond to my problem?
For problems or requests that are reported to us, our support process ensures that all service requests are reviewed by one of our account managers within a maximum of 30 minutes of receipt. Part of this process involves evaluating the severity and impact of the issue and then scheduling the job accordingly.
How long does it take to solve my issue?
This depends on the issue, however our skilled consultants are able to quickly and efficiently resolve any problems that do eventuate. We have years of experience with all aspects of IT environments and so we have the knowledge to diagnose and resolve most problems quickly.